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Unreasonable Hospitality : The Remarkable Power of Giving People More Than They Expect

Be Our Guest (10th Anniversary Updated Edition) : Perfecting the Art of Customer Service

The Human Experience : How to make life better for your customers and create a more successful organization

Supercharging the Customer Experience : How organizational alignment drives performance

Winning on Purpose : The Unbeatable Strategy of Loving Customers

Five Star Service : How to deliver exceptional customer service

This Is Service Design Methods : A Companion to This Is Service Design Doing

Best Practice Guide for Customer Service Professionals

The Values Economy : How to Deliver Purpose-Driven Service for Sustained Performance

The Come Back Culture – 10 Business Practices That Create Lifelong Customers

The Customer-Base Audit : The First Step on the Journey to Customer Centricity

Loyalty 3.0: How to Revolutionize Customer and Employee Engagement with Big Data and Gamification

The Pricing Model Revolution : How Pricing Will Change the Way We Sell and Buy On and Offline

The Swipe-Right Customer Experience : How to Attract, Engage, and Keep Customers in the Digital-First World

Creating Superfans : How To Turn Your Customers Into Lifelong Advocates

Delighting Customers : How to build a customer-driven organization

The Hospitality Mentality : Create Raving Fans Through Your Guest Experience

Unforgettable : The Art and Science of Creating Memorable Experiences

The Customer Success Professional's Handbook : How to Thrive in One of the World's Fastest Growing Careers--While Driving Growth For Your Company

Ten Principles Behind Great Customer Experiences, The

Executive Engagement Strategies : How to Have Conversations and Develop Relationships that Build B2B Business

Customer Encounters on Twitter – A Study of Positive Evaluation and Complaint Management on English Corporate Profiles

Data-driven Retailing : A Non-technical Practitioners' Guide

The Center of Experience : A blueprint for creating the experience-led enterprise

The Post-Pandemic Business Playbook : Customer-Centric Solutions to Help Your Firm Grow

The Thank You Economy

The Customer Service Solution: Managing Emotions, Trust, and Control to Win Your Customer’s Business

The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company

Perfect Phrases for Customer Service, Second Edition

Customer Communities : Engage and Retain Customers to Build the Future of Your Business

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