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Image for Unreasonable Hospitality

Unreasonable Hospitality : The Remarkable Power of Giving People More Than They Expect

Hardback 25 Jan 2024
Publisher Ebury Edge
ISBN: 9781529146813
Dewey: 658.812
£16.50
RRP £22.00 Save 25%
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Image for Raving Fans!

Raving Fans!

series The one minute manager
Paperback / softback 15 Jun 1998
Publisher HarperCollins
ISBN: 9780006530695
Dewey: 658.812
£7.49
RRP £9.99 Save 25%
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Image for How To Become A Rainmaker

How To Become A Rainmaker

Paperback / softback 18 Jul 2013
Publisher Vermilion
ISBN: 9780091954949
Dewey: 658.812
£10.49
RRP £13.99 Save 25%
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Image for The Effortless Experience

The Effortless Experience : Conquering the New Battleground for Customer Loyalty

Paperback / softback 26 Sep 2013
Publisher Portfolio Penguin
ISBN: 9780241003305
Dewey: 658.812
£12.74
RRP £16.99 Save 25%
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Image for Friction/Reward

Friction/Reward : Be your customer’s first choice

Paperback / softback 27 Jun 2019
Publisher Pearson Business
ISBN: 9781292234946
Dewey: 658.812
£12.74
RRP £16.99 Save 25%
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Image for Service Operations Management

Service Operations Management : Improving Service Delivery

Paperback / softback 2 Nov 2020
ISBN: 9781292064468
Dewey: 658.812
£59.39
RRP £65.99 Save 10%
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Image for Converted

Converted : The Data-Driven Way to Win Customers' Hearts

Hardback 22 Feb 2022
Publisher Portfolio
ISBN: 9780593420652
Dewey: 658.812
£18.74
RRP £24.99 Save 25%
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Image for People Love You

People Love You : The Real Secret to Delivering Legendary Customer Experiences

series Jeb Blount
Hardback 25 Jan 2013
ISBN: 9781118433249
Dewey: 658.812
£14.25
RRP £19.00 Save 25%
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Image for Think Human

Think Human : The Customer Experience Revolution in the Digital Age

Paperback / softback 3 Jan 2024
Publisher Kogan Page Ltd
ISBN: 9781398614529
Dewey: 658.812
£18.69
RRP £21.99 Save 15%
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Image for The Customer Experience Edge: Technology and Techniques for Delivering an Enduring, Profitable and Positive Experience to Your Customers

The Customer Experience Edge: Technology and Techniques for Delivering an Enduring, Profitable and Positive Experience to Your Customers

Hardback 16 Dec 2011
ISBN: 9780071786973
Dewey: 658.812
£32.79
RRP £40.99 Save 20%
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Image for Customer Experience For Dummies

Customer Experience For Dummies

Paperback / softback 20 Jan 2015
Publisher For Dummies
ISBN: 9781118725603
Dewey: 658.812
£13.49
RRP £17.99 Save 25%
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Image for Digital Customer Service

Digital Customer Service : Transforming Customer Experience for an On-Screen World

Hardback 3 Sep 2021
ISBN: 9781119841906
Dewey: 658.812
£18.00
RRP £24.00 Save 25%
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Image for Practical Salesforce Architecture

Practical Salesforce Architecture : Understanding and Deploying the Salesforce Ecosystem for the Enterprise

Paperback / softback 20 Oct 2023
Publisher O'Reilly Media
ISBN: 9781098138288
Dewey: 658.812
£33.74
RRP £44.99 Save 25%
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Image for Digital Human

Digital Human : The Fourth Revolution of Humanity Includes Everyone

Hardback 11 May 2018
ISBN: 9781119511854
Dewey: 658.812
£21.24
RRP £24.99 Save 15%
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Image for The Human Experience

The Human Experience : How to make life better for your customers and create a more successful organization

Paperback / softback 2 Feb 2023
ISBN: 9781399401739
Dewey: 658.812
£16.00
RRP £20.00 Save 20%
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Image for Brilliant Customer Service

Brilliant Customer Service

series Brilliant Business
Paperback / softback 28 Oct 2010
ISBN: 9780273738077
Dewey: 658.812
£11.24
RRP £14.99 Save 25%
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Image for Customer Success

Customer Success : How Innovative Companies Are Reducing Churn and Growing Recurring Revenue

Hardback 19 Apr 2016
ISBN: 9781119167969
Dewey: 658.812
£18.00
RRP £24.00 Save 25%
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Image for The Journey Mapping Playbook

The Journey Mapping Playbook : A Practical Guide to Preparing, Facilitating and Unlocking the Value of Customer Journey Mapping

series De Gruyter Business Playbooks
Paperback / softback 12 Oct 2020
Publisher De Gruyter
ISBN: 9783110641110
Dewey: 658.812
£24.80
RRP £31.00 Save 20%
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Image for Managing Customer Experience and Relationships

Managing Customer Experience and Relationships : A Strategic Framework

series Wiley Corporate F&a Series
Hardback 13 Jun 2022
ISBN: 9781119815334
Dewey: 658.812
£63.75
RRP £75.00 Save 15%
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Image for Supercharging the Customer Experience

Supercharging the Customer Experience : How organizational alignment drives performance

Paperback / softback 30 May 2024
Publisher LID Publishing
ISBN: 9781915951281
Dewey: 658.812
£14.99
RRP £19.99 Save 25%
Image for Winning on Purpose

Winning on Purpose : The Unbeatable Strategy of Loving Customers

Hardback 7 Dec 2021
ISBN: 9781647821784
Dewey: 658.812
£17.60
RRP £22.00 Save 20%
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Image for Five Star Service

Five Star Service : How to deliver exceptional customer service

Paperback / softback 17 Sep 2015
Publisher Pearson Business
ISBN: 9781292100203
Dewey: 658.812
£9.74
RRP £12.99 Save 25%
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Image for This Is Service Design Methods

This Is Service Design Methods : A Companion to This Is Service Design Doing

Paperback / softback 31 Aug 2018
Publisher O'Reilly Media
ISBN: 9781492039594
Dewey: 658.812
£29.99
RRP £39.99 Save 25%
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Image for The Customer Success Economy

The Customer Success Economy : Why Every Aspect of Your Business Model Needs A Paradigm Shift

Hardback 29 Jun 2020
ISBN: 9781119572763
Dewey: 658.812
£16.50
RRP £22.00 Save 25%
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Image for Best Practice Guide for Customer Service Professionals

Best Practice Guide for Customer Service Professionals

series Customer Service Best Practice Guides
Paperback / softback 1 Jun 2006
ISBN: 9780954874414
Dewey: 658.812
£22.50
RRP £30.00 Save 25%
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Image for Reality Check

Reality Check : How Immersive Technologies Can Transform Your Business

Paperback / softback 3 Jan 2021
Publisher Kogan Page Ltd
ISBN: 9781789666335
Dewey: 658.812028568
£22.94
RRP £26.99 Save 15%
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Image for Sensemaking

Sensemaking : What Makes Human Intelligence Essential in the Age of the Algorithm

Paperback / softback 6 Jun 2019
Publisher Abacus
ISBN: 9780349142258
Dewey: 658.812
£10.39
RRP £12.99 Save 20%
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Image for Align: Get Your Team on the Same Page, Discover Clients' Needs, Develop Better Products

Align: Get Your Team on the Same Page, Discover Clients' Needs, Develop Better Products : Get Your Team on the Same Page, Discover Clients' Needs, Develop Better Products

Hardback 29 Mar 2019
ISBN: 9780486816456
Dewey: 658.812
£16.87
RRP £22.49 Save 25%
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Image for Can Your Customer Service Do This?: Create an Anticipatory Customer Experience that Builds Loyalty Forever

Can Your Customer Service Do This?: Create an Anticipatory Customer Experience that Builds Loyalty Forever

Hardback 31 Oct 2023
ISBN: 9781264825516
Dewey: 658.812
£19.19
RRP £23.99 Save 20%
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Image for Affected

Affected : Emotionally Engaging Customers in The Digital Age

Paperback / softback 18 May 2018
ISBN: 9780730357018
Dewey: 658.812
£14.96
RRP £19.95 Save 25%
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