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Image for The Customer Rules

The Customer Rules : The 39 essential rules for delivering sensational service

Paperback / softback 7 Mar 2013
Publisher Profile Books Ltd
ISBN: 9781781251225
Dewey: 658.812
£9.74
RRP £12.99 Save 25%
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Image for The Amazing Troll-man

The Amazing Troll-man : Winding up the world...one comment at a time!

Paperback / softback 9 Dec 2021
Publisher Unfiltered
ISBN: 9781910863855
Dewey: 658.8120207
£6.74
RRP £8.99 Save 25%
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Image for The Human Experience

The Human Experience : How to make life better for your customers and create a more successful organization

Paperback / softback 2 Feb 2023
ISBN: 9781399401739
Dewey: 658.812
£16.00
RRP £20.00 Save 20%
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Image for Mapping Experiences

Mapping Experiences : A Complete Guide to Creating Value through Journeys, Blueprints, and Diagrams

Paperback / softback 30 Nov 2020
Publisher O'Reilly Media
ISBN: 9781492076636
Dewey: 658.812
£33.74
RRP £44.99 Save 25%
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Image for Developing Data Migrations and Integrations with Salesforce

Developing Data Migrations and Integrations with Salesforce : Patterns and Best Practices

Paperback / softback 19 Dec 2018
Publisher Apress
ISBN: 9781484242087
Dewey: 658.812
£43.99
RRP £54.99 Save 20%
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Image for The Post-Pandemic Business Playbook

The Post-Pandemic Business Playbook : Customer-Centric Solutions to Help Your Firm Grow

Paperback / softback 14 Feb 2023
Publisher Palgrave Macmillan
ISBN: 9789811658709
Dewey: 658.812
£23.99
RRP £29.99 Save 20%
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Image for Relationship Marketing

Relationship Marketing : Exploring Relational Strategies in Marketing

Paperback / softback 31 Mar 2011
ISBN: 9780273737780
Dewey: 658.812
£66.59
RRP £73.99 Save 10%
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Image for Customer Relationship Management

Customer Relationship Management : A Global Approach

Paperback / softback 24 Feb 2023
ISBN: 9781529767414
Dewey: 658.812
£37.69
RRP £51.99 Save 27.5%
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Image for Customer Experience For Dummies

Customer Experience For Dummies

Paperback / softback 20 Jan 2015
Publisher For Dummies
ISBN: 9781118725603
Dewey: 658.812
£13.49
RRP £17.99 Save 25%
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Image for The Thank You Economy

The Thank You Economy

Hardback 1 Mar 2011
Publisher Harper Business
ISBN: 9780061914188
Dewey: 658.812
£20.00
RRP £25.00 Save 20%
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Image for The Frictionless Organization

The Frictionless Organization : Deliver Great Customer Experiences with Less Effort 

Hardback 21 Jun 2022
ISBN: 9781523000142
Dewey: 658.812
£22.46
RRP £29.95 Save 25%
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Image for The Customer Service Solution: Managing Emotions, Trust, and Control to Win Your Customer’s Business

The Customer Service Solution: Managing Emotions, Trust, and Control to Win Your Customer’s Business

Hardback 16 Aug 2013
ISBN: 9780071809931
Dewey: 658.812
£25.59
RRP £31.99 Save 20%
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Image for Marketplace Dignity

Marketplace Dignity : Transforming How We Engage with Customers Across Their Journey

Paperback / softback 4 Jun 2024
ISBN: 9781613631744
Dewey: 658.812
£15.19
RRP £18.99 Save 20%
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Image for Digital Human

Digital Human : The Fourth Revolution of Humanity Includes Everyone

Hardback 11 May 2018
ISBN: 9781119511854
Dewey: 658.812
£21.24
RRP £24.99 Save 15%
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Image for Service Design for Business

Service Design for Business : A Practical Guide to Optimizing the Customer Experience

Hardback 22 Jan 2016
ISBN: 9781118988923
Dewey: 658.812
£18.00
RRP £24.00 Save 25%
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Image for Perfect Phrases for Customer Service, Second Edition

Perfect Phrases for Customer Service, Second Edition

Paperback / softback 16 Jan 2011
ISBN: 9780071745062
Dewey: 658.812014
£10.39
RRP £12.99 Save 20%
1 in Stock Need More ?
Image for An Introduction to Service Design

An Introduction to Service Design : Designing the Invisible

Paperback / softback 17 May 2018
ISBN: 9781472572585
Dewey: 658.812
£30.39
RRP £37.99 Save 20%
3 in Stock Need More ?
Image for The Snowball System

The Snowball System : How to Win More Business and Turn Clients into Raving Fans

Hardback 11 Oct 2018
Publisher PublicAffairs,U.S.
ISBN: 9781610399609
Dewey: 658.812
£17.60
RRP £22.00 Save 20%
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Image for The Customer Copernicus

The Customer Copernicus : How to be Customer-Led

Paperback / softback 17 May 2021
Publisher Routledge
ISBN: 9780367564636
Dewey: 658.812
£25.49
RRP £29.99 Save 15%
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Image for The Customer Education Playbook

The Customer Education Playbook : How Leading Companies Engage, Convert, and Retain Customers

Hardback 23 May 2022
ISBN: 9781119822509
Dewey: 658.812
£16.49
RRP £21.99 Save 25%
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Image for The Jeb Blount Box Set

The Jeb Blount Box Set

series Jeb Blount
Hardback 10 Aug 2020
ISBN: 9781119719632
Dewey: 658.812
£101.25
RRP £135.00 Save 25%
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Image for Customer Communities

Customer Communities : Engage and Retain Customers to Build the Future of Your Business

Hardback 7 Nov 2023
ISBN: 9781394172115
Dewey: 658.812
£18.74
RRP £24.99 Save 25%
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Image for Customer Service: Pearson New International Edition

Customer Service: Pearson New International Edition : A Practical Approach

Paperback / softback 1 Nov 2013
ISBN: 9781292040356
Dewey: 658.812
£49.49
RRP £54.99 Save 10%
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Image for The Future of Luxury Customer Experience

The Future of Luxury Customer Experience : How to Create High-Value, Personalized Omnichannel Experiences

Paperback / softback 3 Aug 2024
Publisher Kogan Page Ltd
ISBN: 9781398615458
Dewey: 658.812
£33.99
RRP £39.99 Save 15%
Image for How to Wow

How to Wow : 68 Effortless Ways to Make Every Customer Experience Amazing

Paperback / softback 4 Apr 2016
Publisher Pearson Business
ISBN: 9781292116891
Dewey: 658.812
£11.24
RRP £14.99 Save 25%
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Image for Do Penguins Eat Peaches?

Do Penguins Eat Peaches? : And other unexpected ways to discover what your customers want

Paperback / softback 17 Oct 2023
ISBN: 9781788604178
Dewey: 658.812
£11.99
RRP £14.99 Save 20%
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Image for A diamond in the rough

A diamond in the rough : Over a 100 specific tips to build a strong customer culture

Paperback / softback 24 Oct 2023
Publisher Lannoo Publishers
ISBN: 9789401495462
Dewey: 658.812
£24.00
RRP £30.00 Save 20%
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Image for Call Centers For Dummies

Call Centers For Dummies

Paperback / softback 17 Sep 2010
Publisher For Dummies
ISBN: 9780470677438
Dewey: 658.812
£14.24
RRP £18.99 Save 25%
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Image for The Business of Belonging

The Business of Belonging : How to Make Community your Competitive Advantage

Hardback 10 May 2021
ISBN: 9781119766124
Dewey: 658.812
£18.00
RRP £24.00 Save 25%
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Image for The Customer of the Future

The Customer of the Future : 10 Guiding Principles for Winning Tomorrow's Business

Hardback 28 Nov 2019
ISBN: 9781400213634
Dewey: 658.812
£14.39
RRP £17.99 Save 20%
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