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Apprenticeship Customer Service Practitioner Level 2 ActiveBook Kindle Edition. - Level 2

Customer Success Management: Helping Business Customers Achieve Their Goals

Customer service. - NVQ Level 2

This is service design doing: applying service design and design thinking in the real world

Customer service: a practical approach

OCR customer service. - NVQ level 2

Customer service supply chain management: models for achieving customer satisfaction, supply chain performance, and shareholder value

The customer experience book: how to design, measure and improve customer experience in your business

This Is Service Design Doing: Applying Service Design Thinking in the Real World : A Practitioners' Handbook

Unleashing excellence: the complete guide to ultimate customer service

Simply Better: Winning and Keeping Customers by Delivering What Matters Most

Relationship marketing in the digital age

The Human Experience: How to Make Life Better for Your Customers and Create a More Successful Organization

How not to come second: the art of winning business pitches

Clients first: the two word miracle

Master data management and data governance

Customer Relationship Management (CRM) for Medium and Small Enterprises: How to Find the Right Solution for Effectively Connecting With Your Customers

The managing customer service pocketbook

Customer Knowledge Management: Leveraging Soft Skills to Improve Customer Focus

Customer experience innovation: how to get a lasting market edge

Customer relationship management: concepts and technologies.

The Palgrave handbook of service management

Customer relationship management

User Experience Mapping

Culture Hacker: Reprogramming Your Employee Experience to Improve Customer Service, Retention, and Performance

Mapping Experiences: A Complete Guide to Customer Alignment Through Journeys, Blueprints, and Diagrams

The Ends Game: How Smart Companies Stop Selling Products and Start Delivering Value

How to wow: 68 effortless ways to make every customer experience amazing

The customer experience book: how to design, measure and improve customer experience in your business

Managing Customer Experiences in an Omnichannel World: Melody of Online and Offline Environments in the Customer Journey

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