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Unreasonable Hospitality : The Remarkable Power of Giving People More Than They Expect

Raving Fans!

Supercharging the Customer Experience : How organizational alignment drives performance

The 10-Second Customer Journey : The CXO’s playbook for growing and retaining customers in a digital world

Retail

The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company

The Customer Experience Edge: Technology and Techniques for Delivering an Enduring, Profitable and Positive Experience to Your Customers

Brilliant Customer Service

Managing Customer Experience and Relationships : A Strategic Framework

Best Practice Guide for Customer Service Professionals

Seeing the How : Transforming What People Do, Not Buy, To Gain Market Advantage

The Come Back Culture – 10 Business Practices That Create Lifelong Customers

Customer Relationship Management : Concept, Strategy, and Tools

Loyalty 3.0: How to Revolutionize Customer and Employee Engagement with Big Data and Gamification

The Swipe-Right Customer Experience : How to Attract, Engage, and Keep Customers in the Digital-First World

Unforgettable : The Art and Science of Creating Memorable Experiences

The Hospitality Mentality : Create Raving Fans Through Your Guest Experience

The New Customer Experience Management : Why and How the Companies of the Future Address Their Customers' Needs Proactively

Close for Life: The Real Estate Agent's Guide to Creating Satisfied Customers that Only Do Business with You

The Customer Success Professional's Handbook : How to Thrive in One of the World's Fastest Growing Careers--While Driving Growth For Your Company

Five Star Service : How to deliver exceptional customer service

Ten Principles Behind Great Customer Experiences, The

CRM For Dummies

The Relationship Economy : Building Stronger Customer Connections in the Digital Age

Executive Engagement Strategies : How to Have Conversations and Develop Relationships that Build B2B Business

Rethinking Users : The Design Guide to User Ecosystem Thinking

Data-driven Retailing : A Non-technical Practitioners' Guide

Listen Up! : How to Tune In to Customers and Turn Down the Noise

Effective Complaint Management : The Business Case for Customer Satisfaction

Customer Encounters on Twitter – A Study of Positive Evaluation and Complaint Management on English Corporate Profiles

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