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Image for Creating Superfans

Creating Superfans : How To Turn Your Customers Into Lifelong Advocates

Hardback 13 Feb 2023
ISBN: 9781774580783
Dewey: 658.812
£16.49
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The Hospitality Mentality : Create Raving Fans Through Your Guest Experience

Paperback / softback 21 Dec 2023
ISBN: 9781636981765
Dewey: 658.812
£11.19
RRP £13.99 Save 20%
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Unforgettable : The Art and Science of Creating Memorable Experiences

Paperback / softback 21 Sep 2023
ISBN: 9781636981017
£11.99
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Image for Delighting Customers

Delighting Customers : How to build a customer-driven organization

Hardback 31 Oct 1994
Publisher Chapman and Hall
ISBN: 9780412610103
Dewey: 658.812
£82.49
RRP £109.99 Save 25%
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Image for Marketing Wisdom

Marketing Wisdom

series Management for Professionals
Hardback 11 Sep 2018
ISBN: 9789811077234
Dewey: 658
£41.24
RRP £54.99 Save 25%
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Image for Close for Life: The Real Estate Agent's Guide to Creating Satisfied Customers that Only Do Business with You

Close for Life: The Real Estate Agent's Guide to Creating Satisfied Customers that Only Do Business with You

Paperback / softback 8 Aug 2023
ISBN: 9781265223281
Dewey: 658.812
£14.39
RRP £17.99 Save 20%
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The New Customer Experience Management : Why and How the Companies of the Future Address Their Customers' Needs Proactively

Paperback / softback 11 Nov 2022
Publisher Routledge
ISBN: 9781032313412
Dewey: 658.812
£25.49
RRP £29.99 Save 15%
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Image for The Customer Success Professional's Handbook

The Customer Success Professional's Handbook : How to Thrive in One of the World's Fastest Growing Careers--While Driving Growth For Your Company

Hardback 19 Mar 2020
ISBN: 9781119624615
Dewey: 658.812
£18.00
RRP £24.00 Save 25%
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Image for Ten Principles Behind Great Customer Experiences, The

Ten Principles Behind Great Customer Experiences, The

series Financial Times Series
Paperback / softback 13 Dec 2012
ISBN: 9780273775089
Dewey: 658.812
£13.00
RRP £20.00 Save 35%
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Image for CRM For Dummies

CRM For Dummies

Paperback / softback 11 Aug 2017
Publisher For Dummies
ISBN: 9781119368977
Dewey: 658.812
£16.49
RRP £21.99 Save 25%
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Image for The Relationship Economy

The Relationship Economy : Building Stronger Customer Connections in the Digital Age

Hardback 8 Oct 2019
ISBN: 9781626346437
Dewey: 658.812
£16.13
RRP £21.50 Save 25%
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Image for Executive Engagement Strategies

Executive Engagement Strategies : How to Have Conversations and Develop Relationships that Build B2B Business

Paperback / softback 3 Mar 2020
Publisher Kogan Page Ltd
ISBN: 9781789661927
Dewey: 658.804
£28.04
RRP £32.99 Save 15%
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Image for Rethinking Users

Rethinking Users : The Design Guide to User Ecosystem Thinking

Hardback 3 Sep 2020
ISBN: 9789063695811
Dewey: 658.812
£22.39
RRP £27.99 Save 20%
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Image for Business Process Mapping Workbook

Business Process Mapping Workbook : Improving Customer Satisfaction

Paperback / softback 21 Jul 2009
ISBN: 9780470446287
Dewey: 658.401
£29.25
RRP £39.00 Save 25%
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Image for The Center of Experience

The Center of Experience : A blueprint for creating the experience-led enterprise

Hardback 28 Feb 2020
Publisher BookBaby
ISBN: 9781543999044
£40.99
1 in Stock Need More ?
Image for Data-driven Retailing

Data-driven Retailing : A Non-technical Practitioners' Guide

series Management for Professionals
Paperback / softback 7 Oct 2023
ISBN: 9783031129643
Dewey: 658.87002856312
£35.99
RRP £44.99 Save 20%
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Image for Customer Encounters on Twitter – A Study of Positive Evaluation and Complaint Management on English Corporate Profiles

Customer Encounters on Twitter – A Study of Positive Evaluation and Complaint Management on English Corporate Profiles

Paperback / softback 1 Mar 2022
ISBN: 9788323346579
Dewey: 658.812
£33.60
RRP £42.00 Save 20%
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Image for Listen Up!

Listen Up! : How to Tune In to Customers and Turn Down the Noise

Hardback 26 Nov 2020
ISBN: 9781119723851
Dewey: 658.812
£14.24
RRP £18.99 Save 25%
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Image for Effective Complaint Management

Effective Complaint Management : The Business Case for Customer Satisfaction

series Management for Professionals
Hardback 18 Feb 2019
ISBN: 9783319987040
Dewey: 658.812
£63.99
RRP £79.99 Save 20%
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Image for The Customer Rules

The Customer Rules : The 39 essential rules for delivering sensational service

Paperback / softback 7 Mar 2013
Publisher Profile Books Ltd
ISBN: 9781781251225
Dewey: 658.812
£9.74
RRP £12.99 Save 25%
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Image for The Post-Pandemic Business Playbook

The Post-Pandemic Business Playbook : Customer-Centric Solutions to Help Your Firm Grow

Paperback / softback 14 Feb 2023
Publisher Palgrave Macmillan
ISBN: 9789811658709
Dewey: 658.812
£23.99
RRP £29.99 Save 20%
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Image for Creating a Customer Experience-Centric Startup

Creating a Customer Experience-Centric Startup : A Step-by-Step Framework

series Business Guides on the Go
Paperback / softback 3 Feb 2023
ISBN: 9783030924607
Dewey: 658.11
£26.39
RRP £32.99 Save 20%
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Image for The Little Customer Service Book

The Little Customer Service Book : A Common Sense Guide to Helping People

Paperback / softback 5 Dec 2020
Publisher Jump N Blast LLC
ISBN: 9780578772929
£6.56
RRP £8.20 Save 20%
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Image for BTEC Level 2 Technical Certificate in Business Customer Services Operations Learner Handbook with ActiveBook

BTEC Level 2 Technical Certificate in Business Customer Services Operations Learner Handbook with ActiveBook

series BTEC L2 Technicals Business
Paperback 27 Oct 2017
ISBN: 9781292197401
Dewey: 650
£15.79
RRP £17.54 Save 10%
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Image for The Thank You Economy

The Thank You Economy

Hardback 1 Mar 2011
Publisher Harper Business
ISBN: 9780061914188
Dewey: 658.812
£20.00
RRP £25.00 Save 20%
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Image for The Customer Service Solution: Managing Emotions, Trust, and Control to Win Your Customer’s Business

The Customer Service Solution: Managing Emotions, Trust, and Control to Win Your Customer’s Business

Hardback 16 Aug 2013
ISBN: 9780071809931
Dewey: 658.812
£25.59
RRP £31.99 Save 20%
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Image for The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company

The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company

Hardback 16 Jul 2008
ISBN: 9780071548335
Dewey: 658.4092
£17.59
RRP £21.99 Save 20%
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Image for Marketplace Dignity

Marketplace Dignity : Transforming How We Engage with Customers Across Their Journey

Paperback / softback 4 Jun 2024
ISBN: 9781613631744
Dewey: 658.812
£15.19
RRP £18.99 Save 20%
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Image for Service Design for Business

Service Design for Business : A Practical Guide to Optimizing the Customer Experience

Hardback 22 Jan 2016
ISBN: 9781118988923
Dewey: 658.812
£18.00
RRP £24.00 Save 25%
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Image for Call Centers For Dummies

Call Centers For Dummies

Paperback / softback 17 Sep 2010
Publisher For Dummies
ISBN: 9780470677438
Dewey: 658.812
£14.24
RRP £18.99 Save 25%
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