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Trade FAQ's

No, you will not incur any delivery charges unless your order does not reach the £50 threshold or you are an International customer. For a List of International delivery charges and more information about our £50 threshold, please see delivery information.

To cancel an order we do require any correspondence to be put in writing for your account history. We request that details of the items you wish to cancel, including ISBN/EAN and Order Reference, are sent to us in an email, to enquiries@brownsbfs.co.uk

In order to return a title, we must first check with our buying in department/wholesaler that we are able to return the books to the publisher. Once we have this information, we then move to book in a collection of the titles, for which we will provide a returns label. Charges of £3.00 per box (Administration Fee) and £4.95 per box (Courier Fee) will apply, to cover the return to the publisher.

If you do not wish to use our courier, you can also return any items via your own courier/postage; however, we do recommend using a trackable service (Administration fee still applicable). Unfortunately, we are unable to accept any returns when the books have been serviced, as the publisher will not accept these items back.

Quotes and prices can be requested at any time, via phone, on 01482 384 660 or email to enquiries@brownsbfs.co.uk.

Yes - We accept orders in a variety of methods, details on which can be found below:

  • Through Website, the easiest fastest way to order.
  • Email them to orders@brownsbfs.co.uk
  • Fax them to 01482 384 677
  • Call us on 01482 384 660
  • Post them to:

Browns Books
22-28 George Street
HU1 3AP

If you have opted to have your order serviced, it could in our opeartions department waiting to be serviced or if the order release value was under £50 RRP it could have gone on a 3-day delivery. If it is still unclear, please do not hesitate to contact us, and we can look into this further for you.

Delivery within 24 hours (Orders under £50): For orders under £50, we offer a premium delivery option to receive your order next working day at a nominal charge of £3.95.

If the £3.95 charge for premium delivery is not chosen and your order is under the £50 threshold then your order will be held up until 21 days, this is to give your order chance to reach the required threshold for free delivery. If after the 21 days your order still has not reached the threshold then your order will be sent as normal free of charge. 

Delivery within 24 hours (Orders over £50): Orders over £50, for in stock unserviced items placed before 4pm will be despatched free of charge, and delivered to you the next working day.

Delivery within 24 hours (Orders under £50): For orders under £50, we offer a premium delivery option to receive your order next working day at a nominal charge of £3.95.

If the £3.95 charge for premium delivery is not chosen and your order is under the £50 threshold then your order will be held up until 21 days, this is to give your order chance to reach the required threshold for free delivery. If after the 21 days your order still has not reached the threshold then your order will be sent as normal free of charge. 

Delivery within 48 hours due to geographical locations: Orders over £50 for in stock unserviced items placed after 4pm would be despatched to the customer the following day for delivery within 48 hours.

Delivery within 5 working days: Any serviced orders will be despatched to the customer within 5 working days.

Any items ordered where the full quantity is not available at the time of ordering will be placed on backorder and delivered as stock becomes available.

 

For more information, please see our Delivery Information.

A backordered title is an item that has been placed on order, but one that isn’t currently able to be supplied, for a number of reasons, such as waiting for stock at the Publishers.

Dues are a backordered title that has recently become available and is awaiting release/despatch from the account.

Once logged in, tracking details can be found against via both the ‘Orders’ page and the ‘Invoices’ page. Click ‘My Account’ and then navigate to the relevant order or invoice and click the ‘Track’ link found at the end of each line.

Our website receives all its information directly from a feed that is maintained by the publishers themselves. Unfortunately, this is not always updated on time and so the information then remains on the website until they do so.

If there are 137 copies noted on the accompanying invoice, then the outstanding 13 will be on backorder and will supply through as soon as stock becomes available. If it shows 150 copies on the invoice, please contact us with the necessary Order Reference, ISBN, Invoice Number and quantity believed to be missing so that we can assist you in tracking the items down.

Whilst we endeavour to supply all of your orders to a high standard, we can appreciate that sometimes damages do occur. If this happens, please email photographs of the damage titles and the necessary order information to enquiries@brownsbfs.co.uk. If you receive an item that you have not ordered, or if you have received an incorrect item, please make us aware via Email or Telephone and we will look to find the best solution for you.

Email invoices are sent out automatically the moment an invoice in generated, rather than when an order is delivered. As such, these invoices will always be received much sooner than the books themselves. The books will follow suit in accordance with the delivery times detailed further up this page. If you have any concerns, please feel free to contact us.

All deliveries will contain a hard copy of an invoice, however, there are a couple of ways to get another copy. If you have log on details for www.brownsbfs.co.uk, then you will be able to navigate to the Invoices page, found under the 'My Account’ heading along the top of our website. Here you will find a list of all historical invoices, all of which can be saved in PDF format, printed or emailed. Alternatively, if you are having difficulties, please let us know the invoices you would like a copy of, and your email address and we will be able to send copies to you. We are also able to set up your account with emailed invoices. This will automatically send a copy of the invoice, as soon as it has been generated, to your designated email address.

Marc Records can be downloaded from the order summary page under the 'My Account' options. They can also be downloaded from the individual title page. For more help see our Marc Record Download Guide.