Fundamentals of Operations Management (3rd ed)

Covering recent topics in the field such as business process re-engineering, services, interdisciplinary links, and the importance of processes, this text includes numerical examples and all the basic quantitative methods.

However, the main focus is on concepts and operations management applications.

This edition contains the following new features: Cross-functional links with other business areas such as accounting, finance, MIS, and marketing; service industry and global discussions and examples; chapters on supply chain management, process measurement and analysis, and human resource issues; and expanded coverage of processes and process analysis, covering both manufacturing and services.