Process Management : A Guide for the Design of Business Processes

"Process Management" is a compendium for modern design of process-oriented companies.

A hands-on approach to introducing, realizing and continually administering process management is presented with a thoroughly critical reflection of the necessary activities regarding the state-of-the-art of organization theory and information management.

This is done by following the individual stages of a process model which has already successfully been proved in practice.

The progress of the project is described by a continuous case study, which is the process management project of a modern service company.

The included recommendations are summarized in a series of checklists for each stage of the project.