Contemporary Issues and Challenges in Banking and Financial Sector in India

This book is a compilation of the articles received on twelve major contemporary issues namely, Mergers and Acquisitions, HR Issues in Banking, Microfinance, Risk Management, E-Banking, Merchant Banking, Retail Banking, Customer Relationship Management in Banking, Globalisation issues in banking, Capital Market and Banking Sector, Role of Banks and Issues of Banking Sector, for the National Conference on 'Contemporary Issues and Challenges in Banking and Financial Sector in India' organized by RNS Institute of Technology, Bangalore.

These topics are of great interest to academicians, research scholars and industry professionals in the banking sector.

Changes in economic scenario are responsible for various banking reforms.

The articles in this book highlight the opportunities and challenges faced by the banking and finance sector in the country, the origin and growth of the sector over a period and the impact of advancement in technology on the sector.

The articles on Risk Management highlight the problems witnessed by the bank due to default in payment and the dynamics of credit risk.

Talent is scarce, hence retaining the talent is another challenge in front of the banks. The articles on this topic deliberate upon several HR issues such as identifying, hiring and knowledge updation of human resources through training to meet the challenges of the economy.

The papers on the topic of CRM make an attempt to unfold the customer relationship management in banking and financial sector and discuss how customer centric organizations have won high net-worth customers.