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Image for IT Service Management

IT Service Management : A guide for ITIL Foundation Exam candidates (2nd ed)

Brewster, Ernest, Griffiths, Richard, Lawes, Aidan, Sansbury, John
See all formats and editions

ITIL (R) is a framework for IT service management and provides best management practice to meet ISO/IEC 20k.

The guide introduces ITIL to Foundation Examination candidates and offers a practical understanding of IT service management.

This new edition is compatible with the 2011 update to ITIL (R).

It includes the following additional processes: business relationship management; design coordination; strategy management for IT services; transition planning and support.

An ITIL (R) licensed product.

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Title Unavailable: Out of Print

The title has been replaced.To check if this specific edition is still available please contact Customer Care +44(0)1482 384660 or schools.services@brownsbfs.co.uk, otherwise please click 9781780173184 to take you to the new version.

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Product Details
BCS, The Chartered Institute for IT
1906124930 / 9781906124939
Paperback / softback
658.4038
08/05/2012
United Kingdom
English
xxv, 212 p. : ill.
25 cm
Professional & Vocational Learn More
Previous ed.: 2009.
KJQ Business mathematics & systems, UKR Maintenance & repairs, UQ Computer certification, UT Computer networking & communications
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