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Image for IT service management: a guide for ITIL V3 Foundation Exam candidates

IT service management: a guide for ITIL V3 Foundation Exam candidates

Brewster, Ernest, Griffiths, Richard, Lawes, Aidan, Sansbury, John
See all formats and editions

ITIL® is a framework for IT service management and provides best management practice to meet ISO/IEC 20k.

The guide introduces ITIL to Foundation Examination candidates and offers a practical understanding of IT service management.

This new edition is compatible with the 2011 update to ITIL®.

It includes the following additional processes: business relationship management; design coordination; strategy management for IT services; transition planning and support.

An ITIL® licensed product.

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Title Unavailable: Withdrawn
Product Details
British Computer Society
1906124957 / 9781906124953
eBook
004.068
08/05/2012
England
English
188 pages
Description based on print version record.
U Computing & information technology
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