Can the Culture of Safety and Quality in Organizations Be Measured and Changed?: Worldwide Hospitality and Tourism Themes

The importance of having a strong safety and quality culture is increasingly recognized in a wide range of industries, but challenges remain in terms of how to quantify and change it.

This ebook presents current literature, research studies, case studies and viewpoints which investigate the conceptualization and measurement of safety and quality culture in the food industry, with a focus on the hospitality industry.