psychology of business communication : The psychology of effective business communication

The relevance of this manual is due to the great importance of business communication in people's lives.

The purpose of this manual is to promote the formation of behavioral skills in various situations of business communication (conducting business negotiations, in the process of public speaking, in the process of managerial communication, etc.).

The material of the textbook introduces students to the peculiarities of the psychological interaction of specialists through the prism of ethical categories and norms of behavior The psychological foundations of interaction in the working group, the structure and means of communication are considered.

Tasks for independent work are given, aimed at understanding the psychology and mechanisms of communication processes, as well as developing specific skills