A project-by-project approach to quality : a practical handbook for individuals, teams and organizations

This practical book aims to help deal with the problems relating to quality when managing a project with multiple priorities, managing several projects at once and leading a project team from the beginning.

In step-by-step fashion the book explains how to set up and manage successful quality projects, how to get other people involved and committed and how to make your project meetings productive.

It provides detailed guidance on collecting and using data, piloting your ideas and consolidating the gains you make.

The text is supported by action checklists, ready-made formats and real-life case histories.

There is also a section of tools and techniques which shows not only how to use different methods, but when each one is appropriate.