The big book of customer service training games : quick, fun activities for customer service reps, salespeople, and anyone else who deals with customers

Help your employees to excel in dealing with the public with this stimulating, fun-filled collection of customer service training games.

Designed not only to teach important skills but also to spark enthusiasm and a high level of involvement in the participants, these games utilize entertaining and instructive techniques such as role-playing, charades, brainstorming, and debate.

As a result of these exercises, employees will learn how to create a rapport with the customer, how to focus on the unique needs of individual customers, how to maintain a positive attitude, and more.