Feedback That Works : How to Build and Deliver Your Message, Second Edition (2nd Revised ed.)

Providing feedback to others about their performance is

a key developmental experience. But not all feedback is

effective in making the best use of that experience. This

book demonstrates how to make the feedback you give

more effective so that others can benefit from

your message.

In this new edition, we’ve updated how we talk about,

teach, and demonstrate the SBI Feedback model, which

has helped many leaders give actionable, direct, and

objective feedback. We’ve also added material dealing

with giving virtual feedback, and incorporated up-to-date

research from both inside and outside CCL to make sure

you can best meet the leadership challenges you face in

today’s world.