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Service Delivery Tools

Central Computer & Telecommunications Agency

Part of the IT Infrastructure Library series

See all formats and editions

Service delivery, as defined in the CCTA IT infrastructure library, consists of the following functions: service level agreement; cost management for IT services; contingency planning; capacity management; and availability management.

This is the second volume covering IT infrastructure management and is a companion volume to "IT infrastructure support tools".

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Title Unavailable: Out of Print

The title has been replaced.To check if this specific edition is still available please contact Customer Care +44(0)1482 384660 or schools.services@brownsbfs.co.uk, otherwise please click 9780113300174 to take you to the new version.

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Product Details

Publisher/Imprint Stationery Office Books

ISBN/Ean0113306334 / 9780113306336

FormatPaperback

Dewey658.4038

Published01/02/1996

Country of PubUnited Kingdom

Pages84 pages

Dimensions179 x 256 mm

ReadershipProfessional & Vocational Learn More

BIC KJMD Management decision making, KNTX Information technology industries