Involving Patients and the Public : How to do it Better (2nd ed.)

Patient and public involvement in health and social care has become a key element of government policy, and the need to listen and act on the views of patients and the public is an increasingly integral part of the planning and delivery of healthcare.

This updated and revised second edition contains website details and updated contact details and is now relevant for hospitals as well as for primary care.

It ties in with the new responsibilities under clinical governance and health improvement programmes.

It is presented in a clear and straightforward format and contains numerous practical tips.

It should be of interest to doctors, nurses, therapists and healthcare managers.