Systems, software and services process improvement: 18th European conference, EuroSPI 2011 Roskilde, Denmark, June 27-29, 2011, proceedings - 172

This volume constitutes the refereed proceedings of the 18th EuroSPI conference, held in Roskilde, Denmark, in June 2011.

The 18 revised full papers presented together with 9 key notes were carefully reviewed and selected.

They are organized in topical sections on SPI and assessments; SPI and implementation; SPI and improvement methods; SPI organization; SPI people/ teams; SPI and reuse; selected key notes for SPI implementation.