Just culture: restoring trust and accountability in your organization (Third edition.)

A just culture is a culture of trust, learning and accountability.

It is particularly important when an incident has occurred; when something has gone wrong.

How do you respond to the people involved? What do you do to minimize the negative impact, and maximize learning?

This third edition of Sidney Dekker's 'Just Culture' offers new material on restorative justice and ideas about why your people may be breaking rules.

Supported by extensive case material, you will learn about safety reporting and honest disclosure, about retributive just culture and about the criminalization of human error.