Total Quality Management (3rd ed)

Offering practical insight into TQM - an integral component of management success in todayas complex business environment - this book presents an overview of the key principles of TQM, linking those concepts to traditional management practices and organizational models in management theory.

Packed with relevant examples, the book explains how businesses successfully implement quality techniques.

In addition, comprehensive coverage is devoted to the contributions that creativity, innovation and statistical thinking can make to TQM.