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Image for Qualitatsmanagement fur Dienstleister : Grundlagen, Selbstanalyse, Umsetzungshilfen

Qualitatsmanagement fur Dienstleister : Grundlagen, Selbstanalyse, Umsetzungshilfen

Eversheim, Walter(Edited by)
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Als Einfuhrung und Nachschlagewerk ist das Buch unentbehrlich fur jedes Dienstleistungsunternehmen. Es begleitet den unternehmensspezifischen Einstieg in ein umfassendes Qualitatsmanagement, unterstutzt durch das Bewertungsinstrumentarium ServAss. Mit zahlreichen Praxisbeispielen und einer Diskette fur die Auswertung und Selbstanalyse.

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Product Details
Springer
354067604X / 9783540676041
Mixed media product
29/09/2000
155 x 235 mm, 465 grams
KJM Management & management techniques
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