Handling Difficult People : With Practical Techniques for Improving Customer Care and Patient Care for All Levels Such as Office Manager, Doctor, Nurse, Practice Administrator (Library ed)

This title contains a book and CD-ROM. Healthcare staff need to handle both difficult customers and difficult patients.

The structure of "Handling Difficult People" is many short suggestions and principles followed immediately by interactive questions and applications.

The simple structure makes it possible for busy healthcare workers to log in and benefit from short, self-contained units, and practice how they would respond to a situation.

It is useful for those not in healthcare as well.