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Service Management : Operations, Strategy, Information Technology (3 Revised edition)

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Thie text looks at service management, through services provided, the economy, concepts and strategies and the use of information technology.

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Product Details
McGraw Hill Higher Education
0072424192 / 9780072424195
Digital (on physical carrier)
08/08/2000
United States
640 pages
210 x 260 mm, 1410 grams