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Image for Customer care : a training manual for library staff

Customer care : a training manual for library staff

Gannon-Leary, Pat, McCarthy, Michael
Part of the Chandos information professional series series
See all formats and editions

Customer Care provides a detailed course suitable for delivery to library staff at all levels.

It can be used as a stand-alone reference work for customer care processes and procedures or, alternatively, it can be used by library staff to tailor a customer care course to suit the requirements and training needs of their own staff.

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£58.99
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Product Details
Chandos Publishing (Oxford) Ltd
1843345706 / 9781843345701
Paperback / softback
025.5
15/03/2010
United Kingdom
English
xix, 242 p. : ill.
24 cm
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