Getting TQM to work

By the end of this workbook you should be able to: understand the four key stages in implementing a successful TQM programme; apply the right process management tools; create the right culture for successful change management programmes; manage staff to ensure implementation of TQM, effectively communicating, empowering and motivating; and, set goals for an effective TQM programme and set up mechanisms for problem solving.

This title talks about understanding, preparing and planning for TQM.

It discusses communicating and setting goals and measuring performance; creating the right culture for motivation and empowerment; offering techniques for process management including part analysis, fishbone and flow-charts.