Analysis of Resource Management in Complex Work Systems : Using the Example of Sterile Goods Management in Hospitals (1st ed. 2017)

This book develops and assesses a decision-making model for resource management in complex work systems in line with the “Systems Engineering” method.

It applies the Balanced Scorecard to the development of the criteria system for decision-making, and employs fuzzy linguistics theory to evaluate the alternatives.

Further, the book assesses the application of this model in a hospital that has to decide whether or not to outsource its sterile goods.

The use of the model opens up a diverse range of fields for decision-making in the area of complex work systems.