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Contact US! : call center English skills: Trainer's manual

By: Lockwood, Jane McCarthy, Hayley

0521178584 / 9780521178587
Paperback
15/09/2010
1 in stock Need More ?
United Kingdom
30 cm xi, 49 pages
ELT / TEFL (Teaching of English as a foreign language)  Learn More

CONTACT US develops high-end professional English language communication skills for the BPO industry. This manual contains a comprehensive introduction to the course, outlining the teaching approach and describing the unit structure in detail.

It includes model answers to the activities and keys to exercises as well as photocopiable materials.

BIC:

2AB English, ESB ELT: English for business

Our price£7.91
RRP £9.30
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