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Image for Contact US! : call center English skills: Trainer's manual

Contact US! : call center English skills: Trainer's manual

Lockwood, Jane, McCarthy, Hayley
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CONTACT US develops high-end professional English language communication skills for the BPO industry. This manual contains a comprehensive introduction to the course, outlining the teaching approach and describing the unit structure in detail.

It includes model answers to the activities and keys to exercises as well as photocopiable materials.

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Product Details
Cambridge University Press
0521178584 / 9780521178587
Paperback / softback
428.34071
21/06/2010
United Kingdom
English
xi, 49 pages
30 cm
2AB English, ESB ELT: English for business
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