Providing Quality to Customers Super Series. (5th Ed.)

Super series are a set of workbooks to accompany the flexible learning programme specifically designed and developed by the Institute of Leadership & Management (ILM) to support their Level 3 Certificate in First Line Management.

The learning content is also closely aligned to the Level 3 S/NVQ in Management.

The series consists of 35 workbooks. Each book will map on to a course unit (35 books/units).