How to Deal With Difficult People

This guide is designed to help the reader understand and handle over-aggressive, negative, ineffectual or generally disagreeable people who seem to enjoy making a person's life difficult.

The book offers advice on recognizing and out-manoeuvring the smoothest talkers, sharpest tongues and biggest fault-finders.

It contains workable suggestions for confronting the verbal bully, coping with criticism, negotiating and compromising, or taking on a position of authority so that one gets the most from subordinates.

The book teaches the reader to: understand the three main personality types - aggressive, submissive and assertive; handle potential conflict situations; communicate effectively; learning to say no; deal with complaints; motivate others and building a sense of teamwork; and reduce stress levels.

Ursula Markham is the author of "Hypnothink".