How to Deal with Parents Who are Angry, Troubled, Afraid or Just Plain Crazy

A practical, quick-read resource to help school principals and teachers at any level gain the skills needed to deal with disgruntled and unhappy parents.

Readers will learn what the concerns of parents are, how they can defuse anger and actually solve the most common school problems.

Special features of this book include "The Healthy School Checklist" and an annotated list of resources, sample policies, documents, and letters.