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Integrated Measurement. KPIs And Metrics For ITSM: A Narrative Account.

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A unique account of KPIs and metrics for ITSM that uses a fictional story to explain implementation at an operational level

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Product Details
IT Governance Publishing
1849284865 / 9781849284868
eBook (Adobe Pdf)
21/05/2013
English
175 pages
Copy: 10%; print: 10%