The Starbucks Experience: 5 Principles for Turning Ordinary Into Extraordinary

This title offers a rich mix of ideas for businesses that want to learn how to apply the secret behind Starbucks' phenomenal vision, creativity, and leadership within their company and in their field.

The book's step-by-step strategies build upon the success of the bestselling, "Pour Your Heart Into It" (Hyperion, 1997).

Starbucks opens five new stores a day, 365 days a year.

The employee turnover rate at Starbucks is 250 percent lower than the industry average.