Module 5: Interpersonal Communication Listening and Responding - Module 5 (2 Rev ed)

Interpersonal Communication: Listening And Responding explores how successful companies and effective managers use listening as a strategic communication tool at all levels of the organization.

Common barriers to listening - including culture, perceptions, and personal agendas - are discussed, and strategies for overcoming them are offered.

Examples of how organizations have used listening techniques to resolve conflicts, build relationships with clients and employees, and adapt to maintain a competitive edge are discussed.

Self-analysis questions, presented throughout the text, target interpersonal listening skills, while case studies and role plays demonstrate the application of listening strategies in the organizational environment.