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Total quality management : text with cases (2nd ed)

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- Includes real life case studies to support and illustrate key points in the text - Includes new material on Six Sigma, the Excellence Model, and ISO 9000-2000 - Contains new material on the latest developments in this area

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Product Details
Butterworth-Heinemann Ltd
0750639520 / 9780750639521
Paperback
15/11/1999
United Kingdom
English
xii, 380p. : ill.
25 cm
postgraduate /undergraduate Learn More
Previous ed.: 1995.