The Lean Office : Collected Practices and Cases

The Lean Office: Collected Practices and Cases is a compilation of articles previously published in the Productivity Press newsletter, Lean Manufacturing Advisor.

These articles discuss lean implementations in non-manufacturing operations, from design to processing invoices to customer service.

Most articles are written in the form of case studies. Highlights include— Practical, in-depth description of lean implementation, written in a conversational, easy-to-read styleA large quantity of case studies unavailable from any other single sourceResponds to your desire for real-world lean office information