The trust effect : creating the high trust, high performance organization

This volume takes readers step-by-step through the skills, structures and qualities needed in the new world of flatter organizations, teamworking and customer involvement where managing trust is vital.The book is a guide to one of the key issues facing teams, organizations - and society - today, and it is backed up with case studies and practical tips that can be applied straight away.High-trust organizations are successful organizations.

They attract the most effective staff and the most loyal customers.

They also keep their costs low because they don't waste time and overhead on the bureaucracy, politicking and double-checking that saps the energy of low-trust organizations.High-trust organizations are fair, and fun to work in, but they are also tough with people at any level of the organization who abuse the high levels of trust they have achieved.

It's not enough to be nice - creating a high-trust organization requires a new approach.

Larry Reynolds is the author of "Beyond Total Quality Management".