Motivation and Empowerment Workbook : Workbook Implementing a Continuous Improvement Process

There is much talk today about the need to have highly empowered employees, who are customer-focused and dedicated to continuously improving all aspects of the organization's performance.

This workbook provides an introduction to the principles and practices of motivation and empowerment, with the aim of enabling readers to use a workbook format to create an empowered workplace.

The workbook covers the principles of motivation and empowerment in jargon-free language, explaining how they can be developed in practice and discussing the implications for individuals and organizations.

It can be used as a stand-alone workbook, or as a supporting resource to other TQM International Training Modules on motivation and empowerment.

For example, the workbook can be used as a course handout, based on these modules, or as part of a self-development/self-study programme.

In addition to the main text, there are four Worksheet Sections, at key points in the book, which the reader can use to help apply their learning to an "at work" situation. At the end of the workbook is a seven-step Personal Action Plan which takes the reader through the process of developing an empowered workplace, either at work-team or organizational level.