Quality : Total Customer Service - Upgrade Pack

This course explains what real customer service is all about and how it gives an organization a competitive edge.

The reader will be inspired by the examples of British Gas, Texaco and Digital.

The course features a case study video, a drama video and a self-study workbook, and enables the student to study at a time and a place to suit any schedule.

The workbook provides a guide through the videos and supplies background information, exercises, and personal action planning.

The drama video is of high quality featuring well-known actors.

Both videos are produced by Taylor Made Films.