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The human touch: personal skills for professional success

By: Cadle, James Paul, Debra Thomas, Philippa

1780171374 / 9781780171371
eBook
650.13
15/12/2012
Available
England
238 pages
Description based on CIP data; resource not viewed.

All professionals need strong interpersonal skills as they are a fundamental requirement in any business environment.

This book specifically addresses the application of those key skills within professional job roles and the IT industry.

It forms a comprehensive and practical reference manual relevant to a huge variety of situations.

Topics include: building rapport; team working; leadership; negotiation; managing conflict; presentation skills; coaching and mentoring; and problem solving.

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