Handling Employees' Problems and Complaints

Trivial issues can reach gigantic proportions if they are not handled skilfully.

This practical, self-study workbook is designed to help managers develop their skills when faced with difficult problems and complaints from members of staff.

Structured to allow managers to gain the confidence they need to face daunting situations, the examples and sample dialogues demonstrate how to deal with a range of scenarios, including: concerns about hazards in the workplace; excessive workloads; coping with delays; and retaining staff.