The managing difficult participants pocketbook (2nd ed)

A collection of 24 portraits of 'difficult' participants encountered on training courses and at meetings.

Now in its second edition. Meet the Trapper, the Griper, the Silent Cynic, the Whisperer and their many friends.

Learn how to cope with them using such techniques as 'blockbusting', 'psychological judo', 'reframing', 'self-revelation' and 'confrontation'.

Cartoons of the characters add to the humorous approach and there are four mini case studies.