ISO 9000 for small businesses : a guide to cost-effective compliance

Small and medium-sized companies face many challanges, not least that their larger institutional and multinational customers make demands that are difficult to meet for an organization with limited resources.

One such demand is ISO9000 compliance. This book explains the requirements of ISO9000, the International Quality Systems Standard, and helps businesses draw up a quality plan that will allow them to meet the challenges of the market place.