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Image for Service Design Based on ITIL V3 : A Management Guide

Service Design Based on ITIL V3 : A Management Guide

Jong, Arjen de, Kolthof, Axel, Pieper, Mike, Tjassing, Ruby, Van Bon, Jan, Veen, Annelies van der, Verheijen, Tieneke
See all formats and editions

This Management Guide is a concise summary of the IT Service Management An Introduction.

A quick, portable reference tool to the standards used within the Service Management community.What are the key service management processes?

What is the lifecycle approach?What are the elements of ISO20000?

All this and descriptions of other popular frameworks are covered.

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Title Unavailable: Out of Print
Product Details
van Haren Publishing
9087531257 / 9789087531256
Paperback
658.05
23/06/2008
Netherlands
165 pages, illustrations
147 x 206 mm, 249 grams
Professional & Vocational Learn More
KJMV Management of specific areas, U Computing & information technology
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