Business Process Management Cases : Digital Innovation and Business Transformation in Practice (1st ed. 2018)

This book is the first to present a rich selection of over 30 real-world cases of how leading organizations conduct Business Process Management (BPM).

The cases stem from a diverse set of industry sectors and countries on different continents, reporting on best practices and lessons learned.

The book showcases how BPM can contribute to both exploitation and exploration in a digital world.

All cases are presented using a uniform structure in order to provide valuable insights and essential guidance for students and practitioners.