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Image for Giving Super Service

Giving Super Service

Spiral bound 1 Jul 1999
ISBN: 9781901106015
Dewey: 658.812
Out of Print
Image for The Customer Management Score Card : State of the Nation 11, 2001

The Customer Management Score Card : State of the Nation 11, 2001

Paperback / softback 23 Oct 2001
ISBN: 9780954169206
Dewey: 658.812
Out of Print
Image for User Guide

User Guide

Paperback / softback 1 Jun 1996
ISBN: 9781860930843
Dewey: 658.812
Out of Print
Image for Make a Difference : Self Study Pack to Improve Customer Service

Make a Difference : Self Study Pack to Improve Customer Service

Hardback 1 Jun 1996
ISBN: 9781860930881
Dewey: 658.812
Out of Print
Image for Customer Communications

Customer Communications

by The CIM
series CIM Companions S.
Paperback / softback 29 Jul 2002
ISBN: 9780902130975
Dewey: 658.812
Out of Print
Image for Supporting Reliable Customer Service

Supporting Reliable Customer Service

Paperback / softback 1 Jun 1996
ISBN: 9781860930836
Dewey: 658.812
Out of Print
Image for Supplier Client Relationships Between Advanced Producer Service Firms and Other Industrial Sectors : Just a Service to Manufacturing

Supplier Client Relationships Between Advanced Producer Service Firms and Other Industrial Sectors : Just a Service to Manufacturing

series Napier University Social Science Working Papers
Spiral bound 1 Sep 1994
ISBN: 9781873869147
Dewey: 658.812
Out of Print
Image for Sales and Service Turn-Offs : DVD

Sales and Service Turn-Offs : DVD

28 Jun 2005
ISBN: 9789999977456
Dewey: 658.85
Out of Print
Image for Customer Retention and Churn Management : HTML on CD-ROM

Customer Retention and Churn Management : HTML on CD-ROM

CD-Audio 1 Sep 2001
ISBN: 9781903950265
Dewey: 658.812
Out of Print
Image for Manager's Route to Competence : v. 6 : Satisfying Customer Requirements

Manager's Route to Competence : v. 6 : Satisfying Customer Requirements

Paperback / softback 1 Jan 1993
ISBN: 9781860930287
Dewey: 658.812
Out of Print
Image for Tough Customers

Tough Customers

Paperback / softback 1 Jun 1996
ISBN: 9781860930812
Dewey: 658.812
Out of Print
Image for Customer Care

Customer Care

Spiral bound 1 Jul 1998
ISBN: 9781841090382
Dewey: 658.812
Out of Print
Image for Society of Consumer Affairs Professionals/TARP Customer Service Survey : A 1995/1996 Profile of UK Customer Service Departments

Society of Consumer Affairs Professionals/TARP Customer Service Survey : A 1995/1996 Profile of UK Customer Service Departments

Paperback / softback 1 Mar 1996
ISBN: 9780952777502
Dewey: 658.8120941
Out of Print
Image for Customer Care : Customer Liaison

Customer Care : Customer Liaison

Spiral bound 1 Jul 1998
ISBN: 9781841090405
Dewey: 658.812
Out of Print
Image for Trade Unions and Call Centres : An FSU Survey

Trade Unions and Call Centres : An FSU Survey

Hardback 1 Apr 2000
ISBN: 9780953858507
Dewey: 332.0688
Out of Print
Image for 10 Essential Reception Skills : DVD

10 Essential Reception Skills : DVD

28 Jun 2005
ISBN: 9789999977739
Dewey: 658.812
Out of Print
Image for MIDAS : Customer Communication

MIDAS : Customer Communication

Loose-leaf 1 Sep 1999
ISBN: 9781853568244
Dewey: 658.8
Out of Print
Image for Customer Service : N/SVQ Level 2 : Assessor's Guide

Customer Service : N/SVQ Level 2 : Assessor's Guide

Spiral bound 1 Jun 1996
ISBN: 9781860930867
Dewey: 658.812
Out of Print
Image for Creative Customer Contact : 16 Tried and Tested Activities for Combining Personal Success with Better Customer Relations

Creative Customer Contact : 16 Tried and Tested Activities for Combining Personal Success with Better Customer Relations

series Trainer's Activity Packs S.
Loose-leaf 30 Apr 1999
ISBN: 9781872483702
Dewey: 658.812
Out of Print
Image for MIDAS Advanced : Marketing Customer Interface

MIDAS Advanced : Marketing Customer Interface

Loose-leaf 1 Oct 1999
ISBN: 9781853568268
Dewey: 658.8
Out of Print
Image for Your Attitude and Professional Customer Service

Your Attitude and Professional Customer Service

Audio cassette 1 Jul 1999
ISBN: 9781901106022
Dewey: 658.812
Out of Print
Image for Measuring Customer Satisfaction

Measuring Customer Satisfaction

Spiral bound 29 Oct 1998
ISBN: 9780904607338
Dewey: 658.812
Out of Print
Image for A Little Less Conversation : Connecting with Customers in a Noisy World

A Little Less Conversation : Connecting with Customers in a Noisy World

Paperback / softback 1 Jan 2010
ISBN: 9780230330368
Out of Print
Image for Wowing the Customer : Superior Service Resource Pack

Wowing the Customer : Superior Service Resource Pack

Hardback 1 Jul 1996
ISBN: 9780952699613
Dewey: 658.81207
Out of Print
Image for Customer Relationship Management

Customer Relationship Management

by Peelen
Paperback 11 Sep 2003
ISBN: 9789043008013
Dewey: 658.812
Out of Print
Image for Customer Care and Student Services

Customer Care and Student Services

series Adult Guidance Certificate & Diploma S.
Loose-leaf 1 Aug 1993
ISBN: 9781899659104
Dewey: 658.81207
Out of Print
Image for Connecting with Your Customers

Connecting with Your Customers

Paperback / softback 1 Jun 1996
ISBN: 9781860930805
Dewey: 658.812
Out of Print
Image for Customer Loyalty

Customer Loyalty

Paperback / softback 1 Sep 1993
ISBN: 9780907923251
Dewey: 658.812
Out of Print
Image for Best Practices in Customer Relationship Management : HTML Version

Best Practices in Customer Relationship Management : HTML Version

CD-Audio 26 Mar 2001
ISBN: 9781903950029
Dewey: 658.812
Out of Print
Image for Call Centres in Scotland in 2000 : Including a Study of Foreign Language Resources and Requirements

Call Centres in Scotland in 2000 : Including a Study of Foreign Language Resources and Requirements

Hardback 1 Mar 2001
ISBN: 9780954019709
Dewey: 658.81209411
Out of Print
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