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ITIL and ISO/IEC 20000

Hernandez, Alex

See all formats and editions

Throughout this publication we will be using ITIL framework practices to demonstrate how to achieve superior operational excellence to meet your organizational business drivers.

ITIL offers a globally accepted and proven set of leading practices, processes and roles spanning the IT enterprise.Throughout this publication we will be using the ISO/IEC 20000 standard for IT service management, which complements ITIL well in demonstrating how to achieve superior operational excellence to meet your organizational business drivers.

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Product Details

Publisher/Imprint The Stationery Office

ISBN/Ean0113314116 / 9780113314119

FormateBook (Adobe Pdf)

Published30/08/2013

Country of PubUnited Kingdom

Book LanguageEnglish

Pages101 pages

Copy LimitsCopy: 10%; print: 10%

BIC 1DBK United Kingdom, Great Britain, KJ Business & management, UY Computer science, YQTU Educational: IT & computing, ICT