Management Control Systems (9th ed)

A variety of case studies balanced with textual material, providing a foundation for understanding control systems and how they work.

The text is organized to develop insights and analytical skills related to how a firm's managers go about designing, implementing and using planning and control systems to implement a firm's strategies.

Cases are all supported with examples covering manufacturing organizations, entrepreneurial companies, large corporations, the service industry and non-profit organizations.

The book includes a global perspective with cases profiling a diversity of domestic, foreign and international companies.

This edition provides increased coverage of the "balanced scorecard" and how interactive control systems are used to generate new strategies.