Quality Management : Introduction to Total Quality Management for Production, Processing, and Services (3 ed)

For an undergraduate course in Quality Management offered by management, industrial technology, manufacturing, and business departments. This easy-to-use text gives future managers, engineers, technologists and technicians both the tools and know-how to guide an organization to world-class quality and competitiveness.

Straightforward in approach, it helps students understand both the "big picture" behind TQM as well as its individual elements, and readily applies theories and principles to the real world today.